Job Title

3rd Line Support

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Job Description

3rd Line Support

Overall Description

The 3rd Line team are responsible for ensuring the availability and smooth running of our clients’ IT operations, consisting of end user workstations, servers, hosted applications, LAN/WAN infrastructure and telephony.

The 3rd Line team’s primary role is to ensure that customer platforms are operating smoothly and proactively monitored to ensure issues are detected before the customer is impacted where possible. The 3rd Line team are a point of escalation for the team and should resolve issues that lower tiers cannot in a prompt and professional manner.

Duties include: Proactive monitoring of hosted systems and networks using industry standard monitoring technologies to ensure hardware, services and hosted applications are available and responsive.

Responding to alerts generated by monitoring, system generated alerts, etc. Monitoring the success and efficacy of backups and resolving related issues. Proactively managing anti-virus software and security patches in line with policy to Ensure our clients are appropriately protected against security vulnerabilities.

Follow pre-defined processes and procedures for operational activities.

You will be involved in a wide array of technologies and applications including:

Windows Server 2008 R2 – 2019 and Windows 7-10 operating systems

Microsoft Azure, Hyper V and VMware

Microsoft Exchange / Office 365

Wide Area Networks

You will have excellent inter-personal skills.

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